If you would like to change your shipping address contact us with your order number and correct shipping address and we will update your information right away. Please note, this is subject to the order not already dispatched.

Business days are considered to be Monday through Friday, excluding National Holidays.

We pack our wrapping papers flat in a box or rolled and inserted inside a box to avoid any creases. For orders of over 10 wrapping papers, we use customised postal tubes.

Unfortunately, we can only ship to one address per order. If you would like to ship to two different addresses then you would need to place two separate orders with different shipping addresses.

STANDARD UK delivery costs £4.90 and is free on orders over £50. Standard orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item. NEXT DAY UK delivery costs £8.00 and is free on orders over £100. Next day orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item. INTERNATIONAL STANDARD DELIVERY is available and costs £25 and is free for all orders over £200. All orders are shipped via Royal Mail and a tracking code will be emailed to you as soon as we dispatch the item.

For order deliveries within the UK mainland, we offer two options: STANDARD delivery – orders will arrive between 3-10 days from the order date. NEXT DAY delivery - orders will arrive within 1-2 days from the order date, depending on what time the order was placed.

Yes, we deliver internationally. Please contact us to check if we deliver to your country if you do not see your country on the drop down list.

We send all high-value items through a ‘signed for’ service. We will let you know how you can track your item and when it will be delivered. The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to us.

If your item is out of stock, we’ll email you to let you know. If you’re happy to wait until the item comes back in stock within 28 days, you will be charged and the item will be shipped to you as soon as we have it in stock. If the item has not come into stock within 28 days, we'll cancel your order and refund you the amount. If you do not wish to wait for the item, please contact us to cancel your order and we will refund the amount to you.

If your delivery is overdue, then please contact us to let us know and we will look into this matter for you. We always respond within 48 hours of receiving emails so if you don't see a response by this time, please remember to check your Junk Inbox and also add us to your Safe Contact List. Please note, due high peek seasons, such as Christmas, some deliveries may be delayed by Royal Mail.

We deliver to most postal areas in the UK, including Northern Ireland. However, we may not be able to deliver to certain postal codes due to unavailability of courier to these regions. We will let you know if we are unable to deliver to these places. Alternatively, you can email us to check if you can send an item to one of the above mentioned regions.

We do reserve the right not to deliver an order if we believe the address isn’t valid, for example to a communal postal address or P.O. box address. We will let you know if we are unable to deliver to these places.

IMPORT DUTIES If you order for delivery outside the UK, your order may be subject to import duties and taxes (including VAT). These duties and taxes are charged when your order arrives at its destination. You will be responsible for paying any additional costs. The postage charges applied by MADE IN B covers packaging and delivery only. We do not have any control over any customs charges and cannot estimate their amount. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country from the country you are sending to. MADE IN B will not be liable for any breach of any such laws.

Yes, we can certainly assist you with special orders. You can place orders for more quantities of items than that shown on the website by submitting an enquiry through our Contact Form on our website or by directly sending us an email.

Please click the 'Notify when available' link on the product page and add your email. We will notify you as soon as the product becomes available again. Alternatively, you can email us, and we will let you know as soon as we get new stock of the item.

To know if you qualify for a bulk order/wholesale discount, please email us.

We start working on your order shortly after it is placed — usually on the same day. If you would like to cancel it, please contact us as soon as possible. Please note, we aren’t able to cancel orders once they are in process or already dispatched. If your order is already dispatched and you then return this to us, you will receive the refund minus standard delivery charges or that which was applied.

Unfortunately, we are not able to accept orders over the phone. However, if you are facing problems placing an order on our website, please feel free to get in touch with us via email and we will do our best to make things easier for you.

Your delivery experience is an essential part of our service offering to you. Once your item has been dispatched, we will send you an email to let you know, along with the tracking information. Couriers we use for deliveries include Royal Mail and Parcel Force. You can track your items through the Royal Mail website or Parcel Force website for information on your delivery. Please check your Junk Inbox in case you don't see the order confirmation email and the delivery notification, and remember to add us to your contact safe list to ensure you receive all our communication in future in your Inbox. If you require any assistance with regards to your delivery, please email contact@madeinb.co.uk.

For orders within the UK, UK VAT is applied, meaning that they are not eligible for a VAT refund.

Shipping if free for all orders over £40 (UK mainland) and £100 (International). Please note FREE SHIPPING is only available for standard delivery, which is 3-10 days and does not qualify for next day delivery. If you wish to have next day delivery then this will be charged extra as per the Next Day Shipping charges.

There are two ways to request your gift wrap: 1) You can purchase and add the wrapping paper/s of your choice to your order and request the order/orders to be wrapped during checkout under 'Notes'. Please ensure that wrapping paper/s for your order/s are sufficient. 2) You can also request for gift wrap during checkout where you can select delivery option with gift wrap.

Your refund will be processed as soon as the item/s are returned to us. The refund will be processed by the same method that you originally paid. That is, if you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. If you paid online using PayPal, we will refund you through your PayPal account. Please note if you return a single item bought as part of a discount offer, you will be refunded the sale price of that item and not the regular price. If you were given free shipping for purchases over £50 but your order total order was reduced after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges.

Refunds can take from 2-5days to up to 28 days (usually sooner), depending on how quickly we receive the items in its original condition. Please see our Returns & Refunds Policy for more information.

If you return your order in full, then, subject to certain criteria outlined in our Returns & Refunds Policy, you may be entitled to a refund in some cases. Otherwise unfortunately, we will be unable to refund delivery charges. Please note, if you were given free shipping for purchases over £50 but your order total order was reduced after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges. (Some products are not eligible for a refund or exchange – this includes personal and perishable products, as well as products which have had their tags removed or damaged.)

If you return a single item bought as part of a discount offer, you will be refunded the sale price of that item and not the regular price.

If you were given free shipping for purchases over £50 but your order total was reduced to below £50 after returning an item/items, then you will be charged for shipping and will receive a refund minus the standard shipping charges.

Most items are refundable. However, some products are not eligible for a refund or exchange – this includes personal and perishable products (e.g. earrings, chocolates, tea, etc.), as well as products which have had their tags removed or damaged.

We need you to create an account so we have the information needed to contact you, if we need to, regarding your order. Please read our Privacy policy for more information on how we use your information.

If you forgot your password, you can easily reset it by going to the Home page and clicking on Log in. Once you are on the Log In page, click on 'Forgot password?'. A password reset will be sent to your email. If you simply want to change your password, you can do so under your profile settings after you log in into your account.

If you do not want to receive our updates please use the unsubscribe link in the emails sent to you. Alternatively, you can email us directly to let us know that you do not wish to receive our updates. Please note, emails regarding your order will still be sent to you.

Sometimes we need to contact you regarding your order. For example, very often we find that the address given by a customer is incorrect or incomplete. To ensure that we have your correct details for shipping purposes, we need your mobile number so that we are better able to contact you in case such a need arises. Please note that we first attempt to contact you via email regarding your order and if we have not heard from you, it is then that we use your contact number to reach you. We do not use your number for marketing purposes or pass it on to any third party.

All discount codes are valid only during non-sale times. Student discounts and Blue Light Card offers are not valid during sales or cannot be combined with other discounts, special offer or free gift promotion. During sales the offers may be switched off or reduced e.g. during Season and Christmas sales.

The discount code can be applied in any of two areas: 1. Under "My Cart" look for "Enter a promo code" which appears with a tag icon just under the list of all the items in your cart on the left hand side. Click on "Enter a promo code" and add the discount code in the empty space provide. 2. In case you forget to add the discount code when you are in the "My Cart" page and "Checkout", don't worry, you can still add it at "Checkout". This time the "Enter a promo code" and tag icon appeares just below the list of "Order Summary" on the right hand side. Click on it and enter the discount code in the space provided. The discount code will then be applied. you can see the "Discount" that's been offered in the break-up before your "Total". Please email us in case you have any issues.

You can purchase up to £200 worth of eGift Cards in a single transaction online.

If you'd like to order more than £200 worth of egift cards as a private or corporate customer, please email contact@madeinb.co.uk.

We accept the following payment methods: Mastercard credit & debit cards Visa credit & debit cards PayPal

Your order and payment will be processed and despatched by email.

You will be able to specify a personal message for your greeting card which will be despatched with the eGift Card.

Protect your gift card and treat it as cash. Lost or stolen eGift Cards will not be replaced.

The gift card will expire 24 months after the last transaction on the card. Any remaining balance will not be refunded.

Gift cards ordered online can be activated with a minimum value of £10 and have a maximum value of £200.The card cannot be exchanged for cash. No change or cash refunds will be given, once the card has not expired.

The Gift Card cannot be exchanged for cash. No change or cash refunds will be given, but any balance remaining on the card may be applied to future purchases, as long as the card has not expired.